🔄 Refund & Returns Policy – WINKOWL LLC
At WINKOWL LLC, your satisfaction is our top priority. If you’re not fully happy with your purchase, we’ve made our Refund & Returns Policy simple, transparent, and customer-friendly.
📅 Return Window
- You have 30 days from the date of delivery to request a return.
- Items must be unused, in original packaging, and in the same condition you received them.
✅ Eligible Returns
You can return an item if:
- 📦 It arrived damaged or defective.
- 🎯 You received the wrong product.
- ❌ You are not satisfied with the purchase (within 30 days).
🚫 Non-Returnable Items
Some items cannot be returned due to safety and hygiene reasons, including:
- 🧴 Personal care products
- 👕 Customized or personalized items
- 🎁 Clearance or final sale items
💰 Refund Process
1️⃣ Request a Return
- Contact us at info@winkowlllc.com with your order details and reason for return.
2️⃣ Return Authorization
- Our support team will provide instructions and a return shipping address.
3️⃣ Inspection & Refund
- Once we receive and inspect the item, your refund will be processed within 5–7 business days.
📦 Return Shipping Costs
- If the return is due to our error (wrong, defective, or damaged item), we’ll cover the return shipping.
- If the return is for personal reasons (e.g., change of mind), the customer is responsible for shipping costs.
🔄 Exchanges
- We’re happy to exchange products if they arrive defective or damaged.
- Contact us within 30 days for an exchange request.
⚡ Late or Missing Refunds
If you haven’t received your refund after 7 business days:
- ⏳ Check with your bank or credit card provider (processing times vary).
- 📞 Contact us at info@winkowlllc.com for assistance.
📞 Need Help?
Our team is always here to support you!
📧 Email: info@winkowlllc.com
📞 Phone: +1 863-330-6340
📍 Address: 5900 Balcones Drive #18175, Austin, TX, 78731, USA