🔄 Returns Policy – WINKOWL LLC
At WINKOWL LLC, your satisfaction is our priority. If for any reason you’re not happy with your purchase, our Returns Policy makes the process simple and stress-free.
📅 Return Period
- You have 30 days from the delivery date to return an item.
- Items must be unused, in original packaging, and in resaleable condition.
✅ Eligible Returns
We accept returns if:
- 📦 The item is damaged or defective.
- 🎯 You received the wrong item.
- ❌ You are unsatisfied with your purchase and wish to return it within the 30-day period.
🚫 Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
- 🧴 Personal care and hygiene products
- 👕 Customized or personalized items
- 🎁 Clearance or final-sale items
📦 How to Return an Item
1️⃣ Request a Return
- Contact us at info@winkowlllc.com with your order details.
2️⃣ Receive Instructions
- Our support team will provide a return authorization and return address.
3️⃣ Ship Your Item
- Pack the product securely and send it back to us.
💰 Refund & Exchanges
- Refunds are processed within 5–7 business days after we receive and inspect the returned product.
- Exchanges are available if the product is defective or incorrect.
🚚 Return Shipping Costs
- If the return is due to our error (wrong, defective, or damaged product), WINKOWL LLC covers the shipping cost.
- If the return is due to personal reasons (e.g., change of mind), the customer is responsible for return shipping fees.
📞 Need Help?
Our customer service team is here to help with any return-related queries.
📧 Email: info@winkowlllc.com
📞 Phone: +1 863-330-6340
📍 Address: 5900 Balcones Drive #18175, Austin, TX, 78731, USA